Voice & Data Networks, Inc. (VDN) is making it easy for contact centers to capture, organize and analyze data, bringing actionable intelligence to the contact center. Harnessing the power of contact center data is an essential element to achieve the highest level of customer satisfaction. When contact center agents are proactive and more efficient with handing customers, everybody wins.
Through VDN’s partnership with CallCopy, a vendor who delivers robust, best of breed contact center workforce optimization and management solutions, VDN is able to offer complete call center solutions to their clients. By leveraging critical call recording software combined with data analytics, contact centers are able to optimize their agents and operations to increase customer satisfaction. VDN’s customers also enjoy differentiators like compatibility with many legal compliance standards, mitigated risk, as well as the analysis of customer interactions to detect new brand perceptions and trends, gaining actionable intelligence.
“With the broad portfolio of solutions that CallCopy brings to our clients, we consider them to be a key partner in the contact center space”, said Joe Hines, CEO of Voice & Data Networks. He continues, “In collaboration with our networking and voice services, CallCopy’s call center technologies help VDN complete a full contact center solution offering for our clients. We believe that this set of technologies is a differentiator for our customers, putting them well ahead of their competition.”
Included in the workforce optimization offering, available through VDN, are Screen Capture, Speech and Desktop Analytics, Workforce, Quality and Performance Management, Call Recording Software, Coaching and Training and Satisfaction Survey capabilities. These functionalities cover all of the contact center bases, optimizing every aspect, from agent performance to customer satisfaction. For the management of the contact center, offerings like Forecasting and Scheduling, Dashboards and Wallboards and External Integrations & Tools maximize efficiency, reduce costs and boost productivity. When combining these sophisticated yet easy-to-use sets of tools, VDN’s clients are better equipped to manage customers’ experiences as well as contact center operations more effectively and efficiently.
About Voice & Data Networks, Inc.
Voice & Data Networks, Inc. (VDN) is a technology solutions and managed service provider backed by two decades of designing, implementing, maintaining, and managing powerful converged communications networks for enterprise customers nationwide. VDN provides comprehensive service and support to small, medium, and large companies, resulting in exceptional customer service, improved productivity, and strategic business results. VDN takes pride in making communications applications return profitability and efficiencies to their customers.
Contact Person: Patti Page
Email:Send Email
Phone: 952-229-1154
Address:6981 Washington Avenue South
City: Edina
State: MN
Country: United States
Website: http://www.voicedata.com/
Source: www.abnewswire.com
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