Boulder, CO (Sharewellnewswire.com) August 21, 2012 - Connect First, a premier provider of Cloud Routing solutions for the Direct Response industry, has announced a partnership with InfoCision. Connect First’s Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to multiple contact centers. InfoCision has become a Certified Cloud Routing Destination for Connect First.
As a Certified Cloud Routing Destination, InfoCision will have a distinct advantage over contact centers that are not Certified Destinations. Because they are utilizing the Connect First ACD, they will be able to provide Cloud Routing customers with a lower cost to route calls, more efficient call routing, a better answer rate and more comprehensive reporting.
InfoCision is the industry leader in customer care services and commercial sales and marketing for a variety of Fortune 100 companies and smaller businesses. InfoCision’s Consumer Service Division specifically partners with direct response companies to help maximize their ROI. In addition, InfoCision is a leading provider of inbound and outbound marketing services for the who’s who of nonprofit, religious and political organizations.
“We are extremely pleased to partner with Connect First as a Certified Cloud Routing Destination for their clients. As much as quick call routing can impact results, so can the people representing your organization on the phone. With the superior quality of our Communicators, who are truly the best in the business, Connect First’s clients will see a significant increase in their ROI,” stated Carl Albright, InfoCision president and CEO.
Connect First President, Richard Manulkin says “We are thrilled to partner with InfoCision and to be able to offer their services to our Cloud Routing customers as a Certified Destination for their calls. They are one of the most respected names in the contact center industry and it is an honor to work with them.”
About Connect First:
About Connect First:
Connect First is a leading telecommunications service provider and contact center solution firm focused on enabling growth and profitability through a robust portfolio of cloud-based communications solutions. As a hosted contact center management solutions provider, Connect First offers a customized platform, designed and supported by a team of highly experienced engineers, designers and business analysts.
Connect First offers Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.
Our clients are the household names most consumers know and depend on. As a leading provider of contact center solutions, we serve many verticals from technology to health care to financial services to pharmaceutical and telecommunications, as well as providing inbound and outbound marketing for nonprofit, religious and political organizations. No matter what market, we help establish brand, build customers, create marketing strategies and integrate teleservices into the marketing mix. Our customized core solutions can be deployed individually or combined to create a multichannel strategy that includes inbound and outbound teleservices, direct mail, fulfillment, email, Ecommerce, and business intelligence to name a few. Founded in 1982, InfoCision employs more than 4,200 in 42 call centers throughout Ohio, Pennsylvania, West Virginia and Ontario, Canada. www.infocision.com.
Contact:
Gretchen Fri, APR
Sr. Public Relations Manager, InfoCision
(330) 670-5079
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Gretchen Fri, APR
Sr. Public Relations Manager, InfoCision
(330) 670-5079
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Source: http://www.sharewellnewswire.com/connect-first-announces-partnership-with-infocision-2490.htm/#ixzz24BR1qpCn
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